All orders must be received in writing via fax or e-mail. For accuracy please include the following: Item number, style, color and quantity, imprint color and the size of the art. Ship to address, method of shipping and in hand date.
Your art file must reference your purchase order number to avoid delays. All orders must be accompanied by vector art. See ARTWORK requirements below. Unless otherwise noted the imprint will be centered within the printable area of the bag. (Note: due to bag construction this printable area may not be the exact center of the bag.)
Credit Policy New Accounts
A credit application must accompany or precede your order. Allow 5 days for credit clearance. If you wish to proceed immediately, please enclose a 50% deposit, or your order can be charged to your credit card.
ESTABLISHED ACCOUNTS: Net 30 days. Large dollar volume sales require special arrangements. Imported orders require a 50% deposit.
VISA, MasterCard and American Express are accepted. The following informationmust be provided to insure proper billing and order acceptance.
- Account Number
- Name as it appears on the credit card.
- Billing address if different than company address
ARTWORK: All artwork must be vector and submitted via email in either EPS or Adobe Illustrator format. Flexographic printing may sometimes require that modifications be made to the artwork to accommodate tight registration, these modifications will only be done with customer approval. Simple modifications can be done at no charge. Any significant changes will be done at customer's expense. Jobs requiring art time beyond 15 minutes will be billed $120(g) per hour of art charge. Please inquire for art specifications on multiple color jobs or jobs with screens.
ACKNOWLEDGEMENTS: All orders are acknowledged with a confirmation by email. Confirmations for printed order must be signed and returned prior to scheduling order for production.
PROOF: Emailed PDF proofs are sent for new orders or all orders requiring artwork or changes. Printed sample proofs are only available on qualifying orders produced offshore. Proofs are not sent for exact reorders unless specifically requested, additional charge may apply.
CANCELLED ORDERS: In many cases custom-made materials are purchased to produce your order. Once a purchase order is received any costs incurred prior to change or cancellation of an order will be the responsibility of the customer.
SPECIAL PACKAGING: Available by special quotation. We reserve the right to deviate from the standard packaging information provided on our price schedules, unless specific needs are indicated on the order.
SHIPPING: UPS or FedEx Ground will be used for small shipments. Larger shipments will be shipped via truck lines. We reserve the right to determine which carrier will be used if not specified. If purchase order states "will advise" as the ship to address, we must be notified of address five days prior to ship date. Our commitment to on time delivery for sure dated orders is limited to the time prior to pick up by the freight company. Once freight is consigned to freight carrier, we accept no responsibility for any delay of delivery. We do not ship with US Postal Service.
SPLIT SHIPMENTS: Available in full case lots only. Call for pricing.
STANDARD INK COLORS: black, white, 116 yellow, reflex blue, process blue, 294 blue, 165 orange, 159 burnt orange, 185 red, 186 red, 485 red, 201 burgundy, 349 green, 347 green, 361 green, 476 brown, 268 purple, 871 gold, 877 silver, 322 teal, 423 grey, Custom ink match (non-metallic inks only): $100.00 (E).
SCREENPRINT INK COLORS: White, black, royal blue (close to reflex blue), navy blue (close to PMS 294), Ocean Blue (close to process blue), Hot Pink (close to PMS 232), Ivory (close to PMS 7499), Gray (close to PMS 430), red (close to PMS 186), Hunter Green (close to PMS 349), Kelly Green (close to PMS 354), Lime Green (close to PMS 361), Orange (close to PMS 165), Burnt Orange (close to PMS 159), Teal (close to PMS 322), Yellow (close to PMS Yellow), Purple (close to PMS 268), Brown (close to PMS 476), Metallic Gold, Metallic Silver
RESTOCKING CHARGE: A 20% restocking charge may apply on unprinted returned merchandise. No returns will be accepted without a return authorization number.
Large Quantity Domestic Printing Information
PLATE CHARGES: Plate charges for the standard imprint size are listed with the each product on their respective page. If an alternate imprint area is required, the plate charge is subject to change. To print on 1 side, plates are $1.85 (g) per square inch or $45 (g) minimum per color, per copy. When printing 2 sides, plates are $3.33 (g) per square inch or $90 (g) minimum per color, per copy. Plate charges will double for bag sizes less than 12" wide. To calculate plate charges, measure the overall length * the overall width of each color separately. The resulting area is the plate size for each color. Plates are stored for 3 years upon which they are discarded. During that time, exact reorders will not incur plate charges. For orders requiring more than 3 colors, halftones, or process printing, a custom quote is required.
INK COLORS: Any non-metallic PMS ink color match is free for large quantity plastic bags and poly mailers of 5,000,or more. A PMS link match charge of $95 (G) will apply on orders below 5,000 and on all merchandise bags, SOS bags and paper shopping bags on page 24-25. For all metallic PMS matches, please inquire for pricing. Please see page 38 for our standard PMS ink colors.
EYE MARKS: Manufactured plastic bags require a small mark (approximately 3/16" x 1") be printed on the face of the bag. This is needed to identify where to cut and seal the bag.
OVER/UNDER RUN ALLOWANCE: Less than 25,000 = 20%; 25,000-50,000 =15%; 50,000+ = 10% These production allowances are based on industry standards primarily due to the flexo-web printing process. Special needs can be accommodated, but will require a custom quotation. Material tolerances, bag sizes and thickness can vary by as much as 10%.
PRODUCTION TIME: Listed separately for each product. Two to six weeks from proof approval; depending on product being ordered. SHIPPING FOB Factory
Off Shore Manufacturing General Information
INK COLORS: Free pms ink match for non-metallic ink colors.
PLATE CHARGES: Plate charges are per color and in last column listed on their respective pages. Plates are billed at cost and are different for each product. Plates are custom quoted for full ink coverage on plastic bags. One printing plate is required per color per side. Art for PROCESS printing requires one plate per color (4 total) not including additional plates required for possible pms color match (if needed).
RUSH ORDERS: Rush orders must be approved by factory before a firm commitment can be made. Air freight may be required.
FOR QUICKER LEAD TIMES: See special Expedited Lead Time pricing on appropriate page for each item.
ARTWORK: Process printing requires highresolution vector artwork sent in on disc with accurate color print. Spot printing requires vector art but can be emailed or uploaded to our ftp site.
PRODUCTION TIMES: Production time is from date of final art approval and/or proof approval, (not from date order is received) to ENTRY and does not include in land shipping transit time and/or time needed for customs clearance. Factory accepts no responsibility for customs or forwarding delays that are beyond our control.
FOB: Los Angeles port.
TERMS: All offshore manufactured orders require a 50% deposit. Balance net 30 days with credit approval.
OVER/UNDER ALLOWANCE: Listed on respective pages. Tolerance: bag sizes and thickness can vary by as much as 10%.