Owners, Eric Grossman & Edward Hanson, have been friends since elementary school and have both been with the company for over 25 years. Since 1997 they have co-owned and managed Metropak and made it a point to keep customer service priority #1. As a result, the company is the highest rated bag supplier in the industry and has consistently maintained its 5-Star ASI rating and A+ Sage rating every year. The company has also been named multiple times as one of the best workplaces in the industry.
Metropak has invested heavily in recent years expanding its manufacturing facility in Richardson,Texas. The owners are very committed to manufacturing as many products as possible here in the USA. They have added new equipment and expanded their workforce to become even more efficient and competitive. The company introduced its patented Ragbags in 2016, and now offer these in a new Die-Cut handle version. Ragbags were a finalist in the 2018 PPAI Pyramid Awards for "Most Creative new Promotional product". in fact, Ragbags are the only plant based reusable bag made in the USA.
In order to maintain its competitive edge and keep its many loyal distributors price competitive in the market, Metropak continues to expand it overseas operations where the company makes the highest quality hand sewn and hand folded bags.
In 2017 Metropak became the first supplier to offer 'made to Order Bags' in a low minimum of 2,000 pieces, printed in multiple colors.